Future Skills Are Human Skills.
Let's Start Training for Them.

In a world of increasing automation and digital interactions, the ability to create human-centered, high-touch experiences will set organizations apart. A hospitality skillset is the key to resilience, adaptability, and differentiation.

Recruit

with purpose by signalling growth, respect, and opportunity.

Retain

your best by building confidence, culture, and connection.

Retrain

with comfort for what's next with adaptive real-world learning.

The model
Shift Happens. Capitalize on it
Planning is everything when you know what to plan for.
Training with Human Intelligence

OTEC’s trainers combine real-world experience with deep teaching craft. They’ve led teams, served guests, and solved problems in motion—and they bring that lived knowledge into the room. Their training is not just informative—it’s designed to build confidence, shift mindsets, and turn hospitality into a practical, career-shaping tool.

Kadine Cooper

Kadine Cooper

OTEC Expert Trainer

Jeff St. Denis

Jeff St. Denis

OTEC Expert Trainer

Despina Morfidis

Despina Morfidis

OTEC Expert Trainer

Feeroza Suchak

Feeroza Suchak

OTEC Expert Trainer

Carroll Blair

Carroll Blair

OTEC Expert Trainer

Anthony Hopkins

Anthony Hopkins

OTEC Expert Trainer

Kim Greasley

Kim Greasley

OTEC Expert Trainer

The Experience
Inviting, engaging, and adaptable to deliver real returns.

Based on adult learning principles

  • Designed to create participative, engaging, real-world experiences
  • Interactive, discussion-focused learning
  • Safe learning environment

Outcome focused

  • Training That Builds Confidence AND Competence
  • The Human Advantage Behind Hospitality Skills
OTEC logo
Training Solutions
Flexible Learning Paths
Craft a training plan for your organization's needs.
Series

Service Excellence Series

Excellent and consistent customer service is the foundation of any successful business. The Service Excellence Series offers a range of full- and half-day instructor-led workshops as well as flexible eLearning options, giving organizations the ability to choose the format that best fits their teams.

Each course focuses on the critical role individuals play in building customer loyalty and creating positive service experiences, with practical tools and scenarios that can be applied immediately across industries.

Service ExcellenceInstructor-Led

Service Excellence

Deliver guest experiences that are consistent, memorable, and built on empathy and professionalism.
Service Excellence for HealthcareInstructor-Led

Service Excellence for Healthcare

Equip healthcare teams to deliver compassionate, patient-centered service that builds trust and elevates care.
Essentials of Service ExcellenceInstructor-Led

Essentials of Service Excellence

Build the core skills and confidence to deliver professional, guest-focused service that creates lasting impressions.
Service Excellence for High SchoolsInstructor-Led

Service Excellence for High Schools

Excellent and consistent customer service is the foundation of any successful career
Inclusive Service Excellence (eLearning)eLearning

Inclusive Service Excellence (eLearning)

Build the skills and confidence to deliver respectful, barrier-free service to customers of all abilities.
Service Excellence (eLearning)eLearning

Service Excellence (eLearning)

Deliver guest experiences that are consistent, memorable, and built on empathy and professionalism.
Accessible Service ExcellenceInstructor-Led

Accessible Service Excellence

Learn to provide barrier-free, inclusive, and exceptional service for every customer.
Essential Skills for Guiding ProfessionalsInstructor-Led

Essential Skills for Guiding Professionals

Build the core skills and confidence to guide with professionalism, safety, and cultural awareness.
Hospitality ProfessionalismInstructor-Led

Hospitality Professionalism

The session also focuses on communication skills, reliability, and competency.

Hospitality, built for your business.

Whether you serve clients in healthcare, finance, or retail, hospitality is the advantage that sets you apart. We’ll craft a program tailored to your team and your culture—turning service into a driver of loyalty, trust, and results.

Access a flexible range of approaches to suit organizations of all sizes.