Inclusive service is excellent service.

This small-group, instructor-led workshop equips participants with the knowledge and skills to deliver exceptional customer experiences that are accessible to everyone.

Learners will identify and address barriers to accessibility, practice respectful communication with customers with diverse needs, and apply accessibility standards such as AODA (Accessibility for Ontarians with Disabilities Act).

The workshop also reinforces alignment with the Accessible Canada Act (ACA), helping participants build the confidence and tools to model inclusive service behaviours that build trust, loyalty, and compliance.

DESIGNED FOR:

• Front-line staff engaging directly with customers.

• Supervisors and managers accountable for service standards and team training.

• HR professionals overseeing accessibility policy and compliance.