De-escalation

De-escalation Fundamentals (eLearning)

Self-paced course you can take anytime.

The right response can calm the toughest situations.

This introductory eLearning course equips participants with practical strategies and techniques to reduce tension and prevent conflict from escalating in the workplace.

Through scenario-based learning, participants will explore how to recognize triggers, apply de-escalation methods, and reset interactions in a safe and respectful way.

DESIGNED FOR:

  • Front-line service staff who regularly interact with the public.

  • Supervisory staff managing day-to-day workplace challenges.

  • Managers responsible for maintaining safe and professional environments.

In this course you'll learn how to:

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    Recognize the factors that may contribute to an escalating conflict
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    Identify the triggers that may shape your response in tense situations
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    Understand the phases of escalation and the most appropriate response for each phase
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    Use self-awareness and self-management to guide your response to escalating situations
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    Learn the RESPECT model for de-escalation

Starting at $39

eLearning · 30 Minutes · 1 seats · Delivered by certified experienced trainers

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