Service Excellence

Essential Skills for Guiding Professionals

Instructor Led, Virtual or in-person options.

Guides don’t just lead the way—they create memorable experiences.

This one-day program equips guiding professionals with the core competencies needed to deliver safe, engaging, and meaningful tours.

Participants will explore professionalism, effective communication, and customer service while practicing strategies for problem-solving, risk management, and cultural awareness.

The workshop also highlights the art of storytelling—helping guides bring places, histories, and cultures to life in ways that captivate and connect with diverse audiences.

Through real-world scenarios and interactive activities, learners build confidence in their role as ambassadors of tourism and experiential service.

DESIGNED FOR:

  • Tour guides, adventure guides, and outdoor leaders building their professional toolkit.

  • City, cultural, and heritage guides seeking to elevate their storytelling and cultural awareness.

  • Tourism professionals looking to strengthen service, safety, and guest experience skills.

In this course you'll learn how to:

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    Demonstrate professionalism and leadership in diverse guiding contexts.
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    Communicate clearly and listen actively to enhance client experiences.
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    Deliver customer service that builds trust and loyalty in tourism settings.
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    Apply problem-solving and risk management strategies to handle challenges and ensure safety.
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    Promote cultural awareness and experiential tourism as ambassadors of the tourism sector.

Starting at $2949

Instructor-Led · Full-Day · 10 to 25 seats · Delivered by certified experienced trainers

Receive completion certification
Delivered by certified experienced trainers
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