Strong service skills are the foundation of customer satisfaction and loyalty.

This foundational, instructor-led program is designed for individuals new to customer-facing roles or anyone looking to strengthen their core service skills. Participants learn how positive body language, professional communication, and attentive listening shape customer and client experiences.

They’ll also practice strategies for creating strong first impressions, building rapport, and delivering confident service, while developing adaptability, teamwork, and professionalism.

Through interactive, small-group activities and real-world scenarios, learners build the confidence to handle challenges, enhance service experiences, and contribute to a culture of excellence that drives loyalty and organizational success.

DESIGNED FOR:

• Front-line staff starting their careers or refreshing service skills.

• Supervisors seeking to reinforce consistent standards.

• Managers building a strong service culture within their teams.