Professionalism is the hallmark of great hospitality.

This small-group, instructor-led workshop explores what professionalism means in hospitality settings and why it is essential to creating positive guest experiences.

Participants will build communication skills, reliability, and competency while practicing how to make strong first impressions, follow through on commitments, and deliver service with consistency.

With peer interaction and guided feedback, the workshop equips learners to translate professionalism into daily actions that enhance both workplace culture and the guest experience.

DESIGNED FOR:

• Front-line service staff who want to elevate their guest interactions.

• Supervisory staff seeking to set and model professional standards.

• Managers aiming to foster professionalism across their teams.