Inclusive service builds trust, respect, and stronger connections.

This self-paced course equips participants with practical strategies to recognize unconscious biases, apply emotional intelligence, and provide service that is accessible, respectful, and equitable.

Through real-world scenarios, learners will practice inclusive communication, cultural sensitivity, and empathy—building the confidence to anticipate diverse needs, adapt interactions, and strengthen both customer experiences and workplace culture.

Along the way, participants will also gain awareness of accessibility standards such as the Accessibility for Ontarians with Disabilities Act (AODA) and the federal Accessible Canada Act (ACA), ensuring service practices meet both customer expectations and compliance requirements.

DESIGNED FOR:

• Front-line staff delivering day-to-day service.

• Supervisors responsible for setting service standards.

• Managers leading teams toward more inclusive service practices.

• HR professionals supporting training, onboarding, and workplace culture initiatives.