Great service skills build confidence for life, work, and community.

This small-group, instructor-led workshop introduces high school students to the fundamentals of customer service and professional interaction.

Through engaging activities and real-world examples, participants learn how to apply Service Excellence behaviours, recognize “moments of truth” when interacting with the public, and practice effective communication, empathy, and service recovery skills.

The workshop helps students build confidence as they prepare for volunteer roles, student leadership, part-time jobs, and future careers where strong service skills make a lasting impression.

DESIGNED FOR:

• High school students preparing for volunteer opportunities or first jobs.

• Student leaders (e.g., club or safe space leaders) who engage with peers and adults in professional contexts.

• Youth programs introducing service skills as part of career readiness.

• Guidance counsellors and teachers who want to support students in developing professional, real-world skills.